Our Policies
Purchase & Shipping Policy
Product Availability & Pricing
At Nox Decor, we aim to provide accurate product details and a seamless ordering experience. The following terms apply to all purchases:
- Product availability is not guaranteed. Nox Decor reserves the right to update, discontinue, or withdraw any product at any time without notice—even after an order has been placed.
- Pricing, delivery rates, and availability are subject to change without prior notice.
- Taxes are calculated based on the shipping address and applied in accordance with local regulations.
- While we make every effort to ensure accuracy, errors in pricing, product descriptions, or images may occur.
- Nox Decor reserves the right to correct any errors, cancel or limit any order, and update order information as needed—including after an order has been submitted or confirmed.
- Customers will be notified of any changes before the order is processed.
- Nox Decor is not liable for delays, cancellations, or product unavailability due to external circumstances beyond our control, including but not limited to supply chain disruptions or carrier delays.
Shipping Journey
At Nox Decor, we’re committed to delivering your order with care—smoothly, safely, and on time. From the moment you place your order to the final delivery, every step is designed for ease and reliability.
Orders ship in a single shipment, with an estimated timeline provided at checkout. Once your shipment reaches the local terminal, the carrier will reach out to you to schedule delivery. UPS or small parcel shipments follow tracking and may not be scheduled directly.
Please inspect the packaging on arrival and note any issues. Additional fees may apply for weekend delivery or changes after shipping begins. We’re unable to ship to PO boxes and are not liable for any delays.
Order Changes & Cancellations
Please note that once your order is marked as Fulfilled in our system and the shipping confirmation email has been sent, we cannot guarantee any edits or cancellations to your order. At this stage, your order is in the carrier’s possession and modifications are typically not possible.
Processing Time
- In Stock: In-stock orders take approximately 1 business day to be submitted to our warehouse for processing, at which point you will receive an email notification.
- Warehouse Processing: All orders are carefully prepared within 1–4 business days. As soon as your order ships, we’ll send tracking details straight to your inbox.
- Pre-Orders & Custom Pieces: Pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process would be conducted within the above estimated warehouse processing time of 1-4 business days.
Delivery Timeline
Once in transit, most deliveries—whether Standard or White Glove—arrive within 1–3 weeks, depending on your location. Once the carrier picks up the order from our warehouse, the tracking information will be emailed to you.
Local Delivery: Customers with local delivery will be contacted to schedule delivery within 2-3 business days from when all stock arrives at the warehouse. From there, delivery will typically take place within 1-2 weeks.
Delivery Service Levels
- Standard Delivery: Delivered to the first dry area, like a porch, garage, or building lobby. Assembly and unpacking are not included. A signature is required unless shipped via small parcel.
- Room of Choice: Delivery to one room of your choice. Unboxing and debris removal not included.
- White Glove Delivery: Our most seamless option. Includes in-home delivery (up to one flight of stairs), light assembly, and removal of large packaging. Wall mounting and fixture installation are not included. Hold on to packaging if considering a return.
- Warehouse Pickup: Complimentary pickup is available from our designated warehouse. We’ll notify you when your order is ready. Bring ID and help to load—our team cannot assist with loading.
Shipping Charges
At Nox Decor, we believe in transparent pricing. Shipping is calculated clearly, so you always know what you're paying for.
We offer flat-rate shipping on orders up to $5,000. For orders over $5,000, shipping is calculated as a percentage of your order product value.
Beyond Point fees apply to areas our carriers classify as remote or difficult to access. Rates are shown at checkout based on your zip code.
Important Delivery Info
- Shipping charges are non-refundable once an order has left our warehouse—this includes orders with damage or defects.
- No changes can be made to the order once your order has shipped.
- Upgrading to White Glove service after shipping begins may incur significant delays and additional charges.
- Additional carrier fees may apply: Missed delivery attempts, weekend/evening delivery requests, or storage fees.
Return Policy
If your purchase is not the right fit, eligible items may be returned within 30 days of delivery. All returns must be pre-approved.
Return Eligibility
- Items must be in original packaging, unused, and in original condition.
- Returns will not be accepted for products that show wear, damage, modification, or missing packaging.
- Custom orders, Final Sale items, and replacement parts are not eligible for return or refund.
Return Process
- To request a return, contact our team at Hello@noxdecor.com.
- Returns must be approved in writing before being shipped back.
- Refunds are issued after inspection and only if return conditions are met.
- Shipping fees are non-refundable.
Damaged or Defective Items
Please inspect all items at the time of delivery. If damage is found, mark “damaged upon arrival” on the proof of delivery with the carrier and take clear photos of the item and packaging.
Email Hello@noxdecor.com with clear photos and a description of the issue within 3 days of delivery.
Refunds
Refunds are issued to the original payment method. If that method is no longer available, we’ll issue store credit in the same amount.
Terms of Service
These Terms of Service ("Terms") govern your use of our website and any services or features provided on the website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Nox Decor or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
2. User Conduct
When using our website, you agree to comply with all applicable laws and regulations. You are solely responsible for any content you submit or post on our website. You must not:
- Upload, post, or transmit any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
- Use our website to engage in any fraudulent or illegal activities.
- Impersonate any person or entity or falsely represent your affiliation with any person or entity.
- Interfere with the operation of our website or disrupt its servers or networks.
- Collect or store personal information of other users without their consent.
3. Product Information
We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, prices, or other information on our website. All purchases made through our website are subject to our Purchase & Shipping Policy.
4. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by Nox Decor. We are not responsible for the content or privacy practices of these websites. The inclusion of any such links does not imply our endorsement or association with the linked website.
5. Disclaimer of Warranties
Our website and its content are provided on an "as is" and "as available" basis. We do not make any warranties, express or implied, regarding the operation or availability of our website or the accuracy, reliability, or completeness of its content. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
6. Limitation of Liability
In no event shall Nox Decor be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
7. Indemnification
You agree to indemnify and hold Nox Decor harmless from any claims, damages, liabilities, and expenses (including attorney's fees) arising out of or in connection with your use of our website or any violation of these Terms.
8. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.
9. Changes to the Terms and Contact Information
We reserve the right to modify or update these Terms at any time without prior notice. The updated Terms will be posted on our website, and your continued use of the website after such changes constitutes your acceptance of the updated Terms.
If you have any questions or concerns about these Terms, please contact us by mail: Hello@noxdecor.com.
Privacy Policy
1. Introduction
Thank you for visiting Nox Decor ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website. We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
When you interact with our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, shipping address, and payment information. We collect this information when you create an account, place an order, subscribe to our newsletter, or communicate with us through our website or customer service channels.
2.2 Automatically Collected Information
We may also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URL, pages you viewed, and the dates and times of your visits. This information helps us analyze trends, administer our website, track user movements, and gather demographic information for aggregate use.
3. Use of Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer support and responding to your inquiries
- Sending you marketing communications, such as newsletters and promotions, if you have opted in to receive them
- Personalizing your shopping experience and recommending products based on your preferences
- Conducting market research and analyzing user behavior to improve our website and offerings
- Complying with legal obligations and enforcing our terms and policies
4. Disclosure of Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing other necessary services. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
- Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and any changes to the privacy policy.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, update, or delete your information. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the emails or contacting our customer service.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to promptly delete the information.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other reasonable means. Your continued use of our website after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
9. Contact Information
If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us by mail: Hello@noxdecor.com.
10. Other
Nox Decor is committed to protecting your privacy and ensuring the security of your personal information. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
Depending on the specific interactions you have with us, we may provide different or supplemental privacy statements that describe and govern how we use your personal information. When we do so, those different or supplemental privacy statements apply to those specific interactions you have with us. If there is any conflict between the English version of our Privacy Policy and a version translated in another language, the English version controls.