If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. You can also contact our customer service team, and we’ll be happy to provide one-on-one assistance in recommending the perfect size for you.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We ship to Europe, the USA, Australia, Canada, the Middle East, and Mexico. Shipping costs will apply and will be added at checkout. Please stay tuned for future shipping options to other regions. If you’d like to learn more, please read our shipping policy.

Yes, enjoy free standard shipping on orders over US$99. Please note that at checkout, we'll determine your eligibility for standard or express free shipping based on your total order amount. Free shipping calculations exclude shipping insurance and additional fees. If you’d like to learn more, please read our shipping policy.

In day-to-day circumstances when the desired item is not in the “pre-order” state, orders are packed and dispatched in 2-3 business days. Express Shipping takes 4-6 business days; Standard Shipping takes 6-9 business days. During our seasonal sales, shipping time can slightly differ depending on the volume of orders that we receive. If you’d like to learn more, please read our shipping policy.

We collaborate with multiple global logistics partners (including but not limited to FedEx, UPS, USPS, DHL, IMILE, UNIUNI, Speedx, Royalmail etc.) to provide efficient international shipping services. Depending on the destination and logistics requirements, the final local delivery may be handled by different carriers. You’ll be asked to select a delivery method during checkout.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

When placing an order, please ensure that the address provided is complete, including the street number and apartment/unit number. If you have filled in your address incorrectly, please contact Hello@noxdecor.com immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

In the circumstance of a lost package, please contact the carrier service and provide them with your parcel’s tracking number. If you encounter any problems, please contact Hello@noxdecor.com and we will manage it for you.

We accept Paypal, Apple Pay and Credit Card (American Express, VISA, Mastercard, Diners Club, Discover, JCB).

Yes, the client is responsible for any import duties that may apply.

After shipping your package, please ensure you send us a photo of the shipping receipt for the return. After we receive and verify the returned items, a refund for the full selling price, not including any initial shipping fees and shipping insurance fee will be deposited in the original method of payment. Please allow 5 business days for the refund to process. You will receive an email notification once the refund has been issued. See how to make a return.

The discount code can be used at Checkout. When you are redirected to the Checkout page, you can see a form field that says “Gift card or discount code”. Insert the code in the field and press “Apply”. If you have any problems with the discount codes, please contact us at Hello@noxdecor.com.

Items from the Sale section can not be returned. Please read more about Returns.

The Sale section is an on-going sale with items that are in stock and are ready to ship.

Yes, there are gift vouchers available for the values of $100, $200, $500. You can find them here. Keep in mind, that Gift Cards can not be returned or refunded for money.

At the present, we offer no additional gift wrapping. However, we can hand-write any wishes or notes on a card to send with the order if there is a need for it. Any request like this should be written in order notes.

Yes, we do! For any questions regarding collaborations or wholesale proposals, please contact Hello@noxdecor.com.