Store Policy
Terms & Conditions of PurchaseOrdering & Pricing
All orders placed through Nox Decor are subject to stock availability. We reserve the right to cancel any order due to pricing errors or inventory discrepancies.
- Prices are listed in CAD/USD based on your location.
- Sales tax is calculated based on the shipping destination.
- Promotional codes must be applied at the time of checkout and cannot be added retroactively.
Shipping & Fulfillment
We offer various shipping methods ranging from standard parcel for smaller decor items to specialized freight for large floor lamps.
- Estimated Leads: Shipping dates are estimates. Nox Decor is not liable for delays caused by logistics partners.
- Fulfillment Area: Assisted returns and White Glove services are only available within designated fulfillment zones.
- Address Changes: Changes to shipping addresses must be requested within 24 hours of order placement.
Product Representation
At Nox Decor, we strive for accuracy. However, due to variations in monitor settings and the handcrafted nature of certain materials (such as marble bases or wood grains), slight color or texture variations may occur.
Lighting Specifications: Please ensure your home’s electrical compatibility before purchasing. Our lamps use standard North American voltage unless otherwise specified.
Lighting Specifications: Please ensure your home’s electrical compatibility before purchasing. Our lamps use standard North American voltage unless otherwise specified.
Final Sale & Custom Items
Certain items are exempt from our standard return policy:
- Custom Lighting: Fixtures built to specific customer specifications.
- Final Sale: Clearance items, floor models, and promotional "as-is" products.
- Parts: Individual glass shades, bulbs, or replacement hardware.
Modifications to Terms
Nox Decor reserves the right to modify these store policies at any time. Any changes will be updated on this page and will apply to all orders placed after the date of the update. Continued use of the site constitutes agreement to the updated terms.
Privacy Policy
Nox Decor • Last Updated: February 2026Policy Updates & Communication
From time to time, we here at Nox Decor will update our privacy statement based on feedback and legal requirements. We will notify you by adding the word "Updated" next to our Privacy Policy link. We recommend reviewing these changes to stay informed on how we protect your information. For any concerns, please reach out via our Contact Us page.
How We Use Your Information
When you place an order, we collect personal data (Name, Address, Phone, Email, Credit Card) to:
- Process and verify payment authorizations.
- Update you on order status and handle shipping logistics.
- Facilitate financing applications where applicable.
- Provide a high-quality, personalized shopping experience.
Cookies & Targeted Advertising
The AdRoll platform uses cookies and tracking pixels to identify your device. This allows us to serve targeted advertising as you move between different websites. Specifically, we use the "__adroll" cookie. You can manage these settings through the NAI, DAA, or EDAA opt-out tools.
Voluntary Surveys & Product Reviews
We may ask for voluntary participation in surveys to improve the shopping experience. Information provided typically includes your first name and your review of the Nox Decor experience. With your explicit permission, we may post these reviews on our site to assist other customers.
Opt-Out Policy
If you’d rather not hear from us, you can hit “unsubscribe” on our status page or notify us via our contact form. You may also opt-out of targeted ads through the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) tools.
Security & Data Encryption
Nox Decor is committed to data safety. Information submitted (including credit card numbers) is encrypted using Secure Sockets Layer (SSL) software. Only authorized personnel responsible for processing your order have access to your billing information.
Fraudulent Charge Protection
Shop with confidence. You are fully protected under Canadian consumer standards if a third party perpetrates credit card fraud using your personal information from a Nox Decor purchase.
Legal Disclaimer
We only share personal information when required by law or with the good-faith belief that such action is necessary to conform to legal requirements or comply with legal processes served on Nox Decor.
Frequently Asked Questions
How can we help you today?Shipping & Delivery
Where do you ship?
Nox Decor ships across Canada and the United States. We offer standard curbside delivery as well as White Glove service in select fulfillment areas.
How can I track my order?
Once your order has been set up for shipment, you will receive an email with your tracking number and a link to the carrier’s website.
Nox Decor ships across Canada and the United States. We offer standard curbside delivery as well as White Glove service in select fulfillment areas.
How can I track my order?
Once your order has been set up for shipment, you will receive an email with your tracking number and a link to the carrier’s website.
Products & Inventory
Are your lamps dimmable?
Most Nox Decor floor and table lamps are dimmable-compatible, provided you use a dimmable LED bulb and a compatible wall or inline switch. Please check the individual product specifications for details.
Can I request a finish sample?
Currently, we do not offer physical samples for lighting finishes, but our high-resolution photography is designed to show the most accurate metal and fabric textures possible.
Most Nox Decor floor and table lamps are dimmable-compatible, provided you use a dimmable LED bulb and a compatible wall or inline switch. Please check the individual product specifications for details.
Can I request a finish sample?
Currently, we do not offer physical samples for lighting finishes, but our high-resolution photography is designed to show the most accurate metal and fabric textures possible.
Returns & Cancellations
What is your return policy?
We accept returns on items in original packaging within 30 days of delivery. Please note that return shipping costs and a 15% restocking fee apply to non-defective returns.
How do I cancel an order?
You can cancel for a full refund as long as the order has not been set up for shipment. Once shipped, return fees will apply.
We accept returns on items in original packaging within 30 days of delivery. Please note that return shipping costs and a 15% restocking fee apply to non-defective returns.
How do I cancel an order?
You can cancel for a full refund as long as the order has not been set up for shipment. Once shipped, return fees will apply.
Payments & Financing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and offer flexible financing options through our third-party partners at checkout.
Is my payment secure?
Yes. All transactions are encrypted using industry-standard SSL technology to ensure your personal and financial data is protected.
We accept all major credit cards (Visa, MasterCard, American Express) and offer flexible financing options through our third-party partners at checkout.
Is my payment secure?
Yes. All transactions are encrypted using industry-standard SSL technology to ensure your personal and financial data is protected.
Warranty & Claims
What does the warranty cover?
We offer a 5-year structural warranty on metal and solid wood components, and a 1-year warranty on workmanship. Electrical components are covered for 90 days.
My item arrived damaged, what should I do?
Please file a claim within 3 calendar days of delivery. We require clear photos of the damage and the original packaging to process a replacement.
We offer a 5-year structural warranty on metal and solid wood components, and a 1-year warranty on workmanship. Electrical components are covered for 90 days.
My item arrived damaged, what should I do?
Please file a claim within 3 calendar days of delivery. We require clear photos of the damage and the original packaging to process a replacement.
Trade Program
Do you offer professional discounts?
Yes, Nox Decor has a dedicated Trade Program for interior designers, architects, and developers. Please visit our Trade page to apply for exclusive pricing and personalized service.
Yes, Nox Decor has a dedicated Trade Program for interior designers, architects, and developers. Please visit our Trade page to apply for exclusive pricing and personalized service.